Website Shun Shing International Management Limited
Job Purpose
The Business Relationship Assistant supports the cement trading team in developing and maintaining strong, long-term relationships with existing and prospective clients. This role plays a critical part in ensuring customer satisfaction, identifying new business opportunities, and facilitating smooth coordination between internal teams, clients, and external partners in Vietnam.
Key Responsibilities:
- Build and nurture professional relationships with clients and key stakeholders across customer organizations.
- Conduct client satisfaction reviews and surveys to ensure quality of service and product delivery.
- Identify and communicate potential business opportunities with both existing and new clients to the trading team.
- Promote the full range of company products and services, encouraging clients to explore offerings beyond their usual purchases.
- Meet client relationship goals and sales KPIs as defined by the cement trading team.
- Escalate and follow up on client concerns to ensure timely resolution and maintain high service standards.
- Monitor vessel operations related to loading and discharging activities involving clients at ports in Vietnam.
- Gather and share market intelligence, such as updates on new cement plants or clinker production lines, with traders.
- Coordinate with internal departments to ensure that client requirements are met efficiently and accurately.
- Liaise with local agents and port authorities in Vietnam to collect relevant import/export data and submit reports to management.
- Track and report monthly export activities for clinker, cement, and slag, as well as the import of materials like gypsum, across all major ports in Vietnam.
Key Result Areas:
- Lead Generation – Number of qualified new business leads identified and submitted to the trading team.
- Lead Conversion – Number of leads successfully converted into active trades or business engagements.
- Market Intelligence Contribution – Accuracy, relevance, and timeliness of market insights shared to support business development, particularly related to new cement plants, clinker lines, or industry trends.
- Client Relationship Management – Strength and depth of relationships maintained with both existing and potential clients, measured through client feedback, engagement levels, and repeat business.
- Operational Oversight – Number of vessels effectively tracked and reported on during loading and discharging operations, with accurate documentation and timely updates.
Education, Experience and Skills:
Education & Qualifications:
- University degree in Business or related discipline
Experience:
- Minimum xx years’ experience in client relationship management roles, gained in an international work environment in cement industry
- Demonstrated track record in building client rapport, and fostering valuable relationships with clients – that are mutually beneficial to clients and company
- Track record of generating revenues and profits
Skills:
- Excellent English (written & spoken)
- Strong communication and interpersonal skills
- Proactive, self motivated, with a can-do attitude
- Professional, with a strong work ethic
- Team player