Client Relationship Manager

Tycon Foundry is seeking a dynamic and detail-oriented Administrative Client Relationship Manager to join our team. This role is critical to ensuring seamless operations and maintaining strong client relationships. You will be the bridge between our clients and internal teams, managing administrative tasks while fostering client satisfaction and loyalty. If you thrive in a fast-paced environment and are passionate about delivering exceptional service, we want to hear from you!

Key Responsibilities:
Client Relationship Management:
* Act as the primary point of contact for key clients in industries such as aerospace, automotive, and energy.
* Build and maintain strong, long-term relationships with clients, ensuring their needs are met and expectations are exceeded.
* Conduct regular client check-ins to assess satisfaction, address concerns, and identify opportunities for growth.
* Collaborate with sales and technical teams to provide clients with tailored alloy solutions.
* Resolve client issues promptly and professionally, ensuring a high level of customer satisfaction.
* Use CRM software (e.g., Salesforce) to track client interactions, manage accounts, and generate reports.
Administrative Duties:
* Manage schedules, calendars, and appointments for the leadership and sales teams.
* Organize and maintain client records, contracts, and documentation.
* Prepare and edit reports, presentations, and proposals for client meetings.
* Coordinate internal and external meetings, including scheduling, agenda preparation, and minute-taking.
* Handle office correspondence, including emails, phone calls, and mail.
* Assist with inventory management and order tracking for client projects.
Strategic Support:
* Analyze client feedback and work with internal teams to improve products, services, and processes.
* Identify opportunities to upsell or cross-sell Tycon Foundry’s products and services.
* Monitor client accounts to identify risks or opportunities for growth.
* Support the development of strategies to enhance client retention and satisfaction.

Qualifications:
* 2+ years of experience in client relationship management, customer service, or a similar role.
* Strong administrative skills with experience managing schedules, documents, and office operations.
* Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook) and CRM software (e.g., Salesforce).
* Excellent communication skills, both written and verbal, with the ability to interact professionally with clients and internal teams.
* Knowledge of the manufacturing, aerospace, or automotive industries is a plus.
* Exceptional organizational and time-management abilities.
* Ability to multitask, prioritize, and work in a fast-paced environment.
* High level of professionalism and interpersonal skills.

What We Offer:
* Competitive salary and performance-based bonuses.
* Comprehensive benefits package dental insurance.
* Generous paid time off (PTO) and holiday schedule.
* Opportunities for professional development and career growth.
* A collaborative and innovative work environment where your contributions are valued.
* Employee wellness programs and team-building events.