Customer Relationship Manager

Job Title: Administrative Client Relationship Manager

Overview:
We are looking for an organized and proactive Administrative Client Relationship Manager to join our team. This role is important for ensuring smooth communication and building strong relationships with our clients. The ideal candidate will love working with clients, be great at staying organized, and be able to manage several tasks at once. Our company is known for providing innovative technology solutions that help businesses succeed. We also offer a supportive and collaborative work environment where employees can grow and develop their skills.

Key Responsibilities:

• Client Contact: Be the main point of contact for clients. You will make sure their needs are met quickly and professionally.
• Build Relationships: Develop and maintain strong relationships with clients by understanding their business goals and needs.
• Work with Teams: Coordinate with other teams in the company to make sure products and services are delivered on time and meet client expectations.
• Reporting: Prepare regular reports about the status of client accounts and share updates with clients.
• Problem Solving: Help solve any client issues or complaints quickly to keep clients happy.
• Meetings: Organize and take part in client meetings (online or in person) to discuss the progress of projects and address any concerns.
• Record Keeping: Keep accurate records of client information, including contracts, communications, and other important documents.
• Identify Opportunities: Look for chances to offer additional services to clients, such as upselling or cross-selling.

Qualifications:

• Experience: At least 2 years of experience in managing client relationships.
• Education: A bachelor’s degree in Business, Communications, or something similar is helpful, but not required.

Skills Needed:

• Communication: Excellent speaking and writing skills to communicate clearly with clients.
• Problem-Solving: Strong ability to solve problems with a focus on helping clients.
• CRM Software: Comfortable using Customer Relationship Management (CRM) software and Microsoft Office (Word, Excel, PowerPoint).
• Multitasking: Able to handle multiple tasks at the same time while staying focused on the details.
• Organization: Good at organizing your work and managing time effectively to prioritize tasks.

Personal Traits:

• Proactive: Motivated to take initiative and manage client relationships.
• Teamwork: Able to work both independently and with a team.
• Integrity: Professional and trustworthy, especially when handling private client information.

This role is perfect for someone who is passionate about client service, enjoys working in a fast-paced environment, and wants to contribute to a company’s success through strong relationships.