Website Tolerance Masters, Inc.
JOB DESCRIPTION
Tolerance Masters Inc is a precision machine shop located in Circle Pines, MN. We specialize in the manufacturing of close tolerance flight safety and critical performance machine parts and sub-assemblies
We are seeking a skilled and detail-oriented IT Support Specialist to join our team. The IT Support Specialist is the go-to person for technical support across the company. This role provides hands-on assistance with desktop systems, software, network connections, and other critical tools that support both the front office and production floor. You’ll help keep our systems running so the machines can keep cutting.
RESPONSIBILITIES
- Provide first-level technical support for users (hardware, software, network, and peripheral issues)
- Troubleshoot Windows-based PCs, printers, mobile devices, and common office software
- Maintain and support Office 365 accounts, email, and file sharing
- Set up and configure new user workstations, user accounts, and system access
- Assist with basic network maintenance and troubleshooting (Wi-Fi, cabling, switches)
- Support manufacturing systems such as ERP/MRP software (e.g., JobBOSS, ProShop, Epicor)
- Assist with CNC machine connectivity (DNC systems, shop-floor PCs, wired/wireless connections)
- Monitor backups and basic security tools (antivirus, Windows updates, etc.)
- Maintain inventory of IT assets and manage basic documentation
- Work closely with production, engineering, and admin teams to understand and resolve tech issues
REQUIREMENTS
- Associate’s degree in information technology, computer science, or equivalent experience
- Solid understanding of Windows OS and Microsoft 365 environment
- Good troubleshooting and communication skills
- Comfortable supporting users in both office and shop environments
- Basic knowledge of networking (TCP/IP, DNS, DHCP, etc.)
- Able to lift/move equipment and work in various parts of the facility
PERFERRED BUT NOT REQUIRED
- Experience in a desktop support/help desk role
- Familiarity with ERP/MRP systems
- Knowledge of DNC systems or machine-to-network communication
- CompTIA A+ or similar IT certifications
WORKING CONDITIONS
Work is performed primarily in a manufacturing environment; moderate to high levels of dirt, noise, vibrations, equipment movement hazards, fumes, chemicals/solvents, and electrical hazards. Personal Protective Equipment (PPE) such as safety glasses, safety shoes, hearing protection, etc. is to be worn as applicable throughout the entire shift.
BENEFITS
- Health and Dental Insurance
- Health Savings Account
- Life Insurance
- Paid Time Off
- 401(k) With Matching
- Holiday Bonus
To apply for this job email your details to Anneo@tolerancemasters.com