- Full Time
- 100% Globally Remote (Remote)
- 55000-58000 USD / Year
Join our remote, self-funded team helping e-commerce businesses streamline fulfillment. We’re looking for full-time Technical Support Specialists to troubleshoot software, solve complex issues, and deliver top-tier customer support.
Key Responsibilities:
- Provide email-based technical support to e-commerce merchants
- Diagnose and troubleshoot software issues, APIs, and automation settings
- Communicate complex concepts in a clear, customer-friendly manner
- Collaborate with a remote team to improve processes and user experience
Qualifications:
- 2+ years in email-based SaaS support or technical writing
- Strong troubleshooting, analytical, and communication skills
- Experience with APIs, JSON, and automation tools is a plus
- Fluent in English, available 9 AM–6 PM PST
Benefits:
- Salary: $55K-$58K
- Flexible time off, paid parental leave, health & wellness perks
- Annual company retreat (past locations: U.S., Mexico, Vietnam)
- Tech upgrade program for top-tier tools
To apply for this job please visit apply.workable.com.
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