Work From Home for Associates | Quality Analysts

Sutherland is hiring for various roles, including Associate (Account Management) and Quality Analyst. If you’re interested, make sure to apply by August 27, 2024. Here’s everything you need to know:

Job Locations:

• Quality Analyst: Work from home
• Associate (Account Management): Hybrid (work from home and office in Mumbai)

Number of Vacancies:

• Multiple openings available.

Job Titles and Number of Posts:

1. Associate – Account Management
2. Quality Analyst

Responsibilities:

• Associate (Account Management):
  • Handle a large volume of customer calls and chats
  • Update customer details and notes accurately
  • Resolve customer issues and meet commitments
  • Process payments and maintain accounts
  • Possibly upsell products or services
  • Meet performance metrics and goals
• Quality Analyst:
  • Audit and categorize cases or tickets
  • Reduce case backlog and investigate complaints
  • Recommend and monitor improvements for quality assurance
  • Analyze data to identify trends and areas for improvement
  • Create reports with findings and improvement suggestions
  • Promote continuous improvement in products and processes

Salary:

• Associate (Account Management): Approx. Rs 29,160 per month
• Quality Analyst: Approx. Rs 41,600 per month
• Note: Salaries may vary. Check the official notification for the latest details.

Age Limit:

• Minimum age of 18 years. No upper age limit.

Educational Qualifications:

• Associate (Account Management): 12th pass or any graduate degree
• Quality Analyst: Any graduate degree

Skills Needed:

• Strong verbal and written communication
• Ability to multitask using various applications
• High proficiency in spoken English
• Good phone skills
• Basic PC keyboarding and MS Office skills

Selection Process:

• Candidates will be selected based on shortlisting, assessment tests, and interviews. Shortlisted candidates will be contacted via phone or email.

Experience Required:

• No experience required for Associate (Account Management). Freshers can apply.

How to Apply:

• Apply online via the official website or links below:
  • Apply for Quality Analyst
  • Apply for Associate Account Management

Application Deadline:

• Apply by August 27, 2024. Late applications will not be accepted.

Application Fee:

• No fee required. Beware of job scams asking for money.

Important Note:

• Applications received after the deadline or incomplete applications will be rejected. Ensure your application is complete and submitted on time.

Best of luck with your application!