Customer Service Representative

Responsibilities

Identify and assess customers’ needs to achieve satisfaction
Build sustainable relationships and trust with customer accounts through open and interactive communication
Expand the company’s contacts and develop new relationships
Provide accurate, valid and complete information by using the right methods (will train)
Provide appropriate solutions and alternatives to resolve client problems and follow up to ensure resolution was accomplished
Keep records of customer interactions, process customer accounts and file documents
Follow communication procedures, guidelines and policies (will train)
Go the extra mile to engage and establish rapport with customers