Account Manager

General Summary:

The Account Manager is responsible for maintaining the post-sales relationship with our partners and acts as the ConnectWise ambassador. This role works cross-functionally with the Partner Success team to ensure the primary focus is assisting in the expansion and diversification of their partners product service offering and utilization.

Essential Duties & Responsibilities:

·       Provides support to the partners with a high attention to detail

·       Researches, analyzes, and documents findings

·       May coach and review the work of other team members

·       Manages and supports a pre-defined list of accounts, catering specifically to growth partners

·       Focuses on outbound, proactive calls to cultivate additional business within the partner base

·       Works in collaboration with other sellers within ConnectWise to maximize account coverage and success of the business through a sell through approach

·       Maintains regular contact with several contacts at each Partner, learning more about Partner’s objectives, struggles and growth projections to increase product breadth

·       Meets pre-determined sales objectives based on quota attainment and business activity

·       Works in collaboration with departments to answer partners questions and resolve partner issues in a timely manner

·       Identifies sales qualified opportunities to build expansion pipeline for the Sales teams

·       Conducts quarterly business reviews with partners to learn more about partner’s objectives, struggles, and growth projections to increase product breadth and partner satisfaction

·       Proactively manages renewal notifications and works to ensure partners continue to renew agreements

·       Uses forecast methodology to accurately manage existing pipeline

·       Ensures NPS/CSAT satisfaction results

Knowledge, Skills, and/or Abilities Required:

·       Ability to manage projects and processes independently with limited supervision

·       Advanced knowledge of successful sales initiatives typically obtained through advanced education and/or work experience

·       Ability to situationally adapt and understand new technology/processes as per ConnectWise product requirements

·       Ability to provide world class customer service while finding opportunities to position sales of new and additional products and services

·       Ability to effectively manage time and appropriately prioritize workload

·       Organized, detail oriented, and self-motivated

·       Familiar with MEDDIC/BANT Forecast Methodology

·       Knowledge of Salesforce or other CRM’s

Educational/Vocational/Previous Experience Recommendations:

·       Bachelor’s degree required in related field or equivalent business experience

·       3+ years of relevant experience

·       Preferred: Experience with quota, account management, and technical capacities

Working Conditions:

·       Hybrid / Onsite

Required Skills: partner growth, partner engagement, retention, post-sales service, Renewals, Account Management

Available Vacancy: 2

Educational Qualification: Batchelor's Degree