VIP Host – Korean Speaking (Based in the Philippines) | 5 Star Resort and Casino

Functional Job Responsibilities

Identify good and regular customers and providing a high standard of customer service in order to generate repeated visits by customer.
Establish a warm rapport and willingness to listen and act with a smile and positive attitude at all times with customers.
Encourage customers to enjoy themselves at the gaming tables and slots and letting customers know of current promotions and events or entertainment taking place within the premises and on the property.
Act in accordance with company policies and procedures without any intimidation to customers.
Prepare and update arrivals and departures of Players/ make reservations for hotel rooms / update reservations of hotel rooms for players / players pick up or send off player’s airport / checking incoming flight times for airlines.
Report any incidents and provide customer feedback to Superiors.
To coordinate the flow of paper work, reports and it’s submission to the manager.
Have a ‘team player” mentality with regard to reporting and handling over of all information.
To effectively carry out all tasks given by Superiors