Customer Service Representative

Full Time
USA (Remote)
Posted 4 months ago
$45 USD / Hour
Applications have closed

Website Sea Air

Job Title: Customer Service Representative
Location: USA, Remote
Job Type: [Full-time / Part-time / Contract]

Job Summary:
We are looking for a Customer Service Representative to join our team and deliver exceptional support to our customers. In this role, you will respond to inquiries, resolve issues, and ensure a positive customer experience. If you are friendly, detail-oriented, and enjoy helping others, we’d love to meet you!

Key Responsibilities:
Respond to customer inquiries via phone, email, chat, or social media.
Provide accurate information about products, services, and policies.
Resolve customer complaints and escalate issues when necessary.
Maintain detailed records of customer interactions using our system.
Follow communication procedures and guidelines.
Strive to exceed customer satisfaction and service quality goals.

Requirements:
High school diploma or equivalent (college degree a plus).
Previous customer service experience preferred.
Strong communication and problem-solving skills.
Ability to stay calm and professional under pressure.
Comfortable using computers, email, and CRM software.
Reliable internet connection (for remote roles).

Benefits:
Competitive salary
Remote work opportunities
Flexible schedule options
Paid training and time off
Health benefits (if applicable)

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