Job Summary:
We are seeking a friendly, professional, and well-organized Hotel Receptionist to join our front desk team. As the first point of contact for guests, you will play a key role in delivering exceptional customer service and creating a positive guest experience.
Key Responsibilities:
- Greet guests warmly upon arrival and ensure a smooth check-in and check-out process
- Manage room reservations via phone, email, or booking system
- Provide accurate information about hotel services, local attractions, and directions.
- Handle guest inquiries, requests, and complaints promptly and professionally
- Process payments, issue invoices, and maintain accurate guest records
- Coordinate with housekeeping and maintenance teams to ensure guest needs are met
- Maintain a clean and organized front desk area
- Uphold security and confidentiality procedures