Claims Senior Officer (General Insurance)

Job Purpose The Claims Senior Officer gathers information about insurance policies to check that details on claims, applications, and related documents are correct and complete. They analyze this information to create reports used in deciding on insurance cases.

Summary of Key Responsibilities:

1. Collaborate with the Head of Claims to develop and implement policies and procedures for handling claims.
2. Assess all new claims and ensure data accuracy.
3. Monitor the efficiency of claim processes and offer support.
4. Manage day-to-day operations of the claims department and oversee activities.
5. Assist in overseeing insurance claims for personal, property, or casualty loss based on coverage, appraisal, and verifiable damage.
6. Ensure thorough and fair claim settlements, legal reviews, and investigations following company policies.
7. Maintain consistency in managing all aspects of claims.
8. Monitor and manage claims costs.
9. Gather and analyze data on claims related to social protection, life insurance, bank assets (movable and fixed), and public liabilities.
10. Prepare monthly reports for review by the Team Leader.
11. Prepare quarterly reports to assist the Director of the General Services and Procurement Department and the Team Leader in decision-making.
12. Update existing policies to reflect changes in staff and the bank’s asset portfolio.
13. Communicate with insurance brokers to obtain necessary information for processing claims.
14. Ensure timely payment of premiums in consultation with the Finance department.

Required Skills and Personal Attributes:

• Ability to work well under pressure and meet deadlines.
• Sensitivity in multicultural environments and ability to build effective relationships with clients and colleagues.
• Ability to understand relationships, constraints, and pressures affecting others.
• Strong negotiation and interpersonal skills.
• Effective problem-solving and analytical skills.
• Innovation and creativity in approach.

Primary Areas of Accountability:

Qualifications and Experience:

• Degree in Insurance, Business Administration, Finance, or related fields.
• Minimum of 5+ years of experience in claims handling.
• Experience with a leading private sector general insurance provider.
• Proficiency in maintaining accurate records and providing regular reports on insurance claims.
• Ability to identify and resolve problems.
• Understanding and application of insurance principles and processes.
• Proficiency in standard MS Office software (Word, Excel, PowerPoint).
• Knowledge of SAP systems is advantageous.
• Effective communication skills (written and oral) in English.

If you meet the minimum requirements for this position, please send your CV and Cover Letter stating your salary expectations to: [email protected] and copy [email protected].

All communications will be handled confidentially. If you do not receive communication within 21 days of the advert’s closing date, please consider your application unsuccessful.

DO NOT SEND CERTIFICATES AT THIS STAGE.