Call Center Operator

Position: Call Center MTO

Location: House 389, Road 14, Savar DOHS, Savar, Dhaka

Employment Status: Full-Time

Salary: Negotiable, commensurate with experience

Experience: Freshers will be given preference

Responsibilities:

As a Call Center MTO, your primary responsibilities include:

• Providing comprehensive product information to customers via phone regarding our range of products and services.
• Demonstrating proficiency in handling customer inquiries across various platforms such as live chat, email, and Facebook.
• Maintaining a positive attitude and readiness to undertake any additional tasks delegated by the management.
• Promptly responding to customer inquiries and resolving their concerns.
• Keeping detailed records of customer interactions, transactions, feedback, and complaints.

Qualifications:

To excel in this role, you should possess:

• Strong written and verbal communication skills in English.
• Basic proficiency in online tools and platforms.
• A fast typing speed to ensure efficient handling of customer queries.
• A minimum educational qualification of HSC.
• Proficiency in email communication and Microsoft Office applications.
• The ability to thrive in a fast-paced environment and work effectively under pressure.

What We Offer:

We provide:

• A friendly and competitive working environment that fosters growth and collaboration.
• Two yearly bonuses as per company policy.
• Yearly salary reviews to ensure fair compensation.
• Fully subsidized breakfast to kickstart your day with energy.
• Provident Fund benefits for financial security.
• Comprehensive medical insurance coverage for employees, their spouses, and parents.
• A one-day weekend (Sunday) to rest and rejuvenate.
• Buffet dinners twice a year and various other facilities in line with company policies.

Workplace:

• Office-based work schedule.
• Six days a week, from 10:00 am to 07:00 pm, including a lunch break.
• Office Location: Savar DOHS, Savar, Dhaka. Candidates residing nearby will be given preference.

Application Process:

Only shortlisted candidates will be contacted for an interview. Please review the circular carefully and refrain from applying if you do not meet the required qualifications.

Interested candidates can submit their CV to [email protected], mentioning the applied position in the subject line.

Phone: 01890-364569

Thank you for considering this opportunity with us. We look forward to welcoming dedicated individuals to our team.